Exchanges & Returns
We want you to love your Club Tropikai pieces. If something isn’t quite right, we’re happy to help with an exchange or return, subject to the conditions below.
Exchanges
Items may be exchanged within 14 days of receiving your order.
To qualify for an exchange, the item must be:
- Unworn, unwashed and unused
- In its original condition
- With all original tags and packaging intact
- Free from stains, marks, perfume, deodorant or other signs of wear
Exchanges are subject to stock availability. If your preferred size or item is unavailable, we can offer an alternative product, store credit or an eligible refund.
Returns & Refunds
Eligible full-priced items may be returned within 14 days of delivery.
Once we receive and inspect the returned item, we’ll let you know whether the return has been approved. Approved refunds will be processed back to the original payment method.
Please allow a few working days for the refund to appear, depending on your bank or payment provider.
Original delivery charges are non-refundable, unless the item received was faulty or incorrect.
Sale & Promotional Items
Items purchased on sale or during special promotions are not eligible for refunds, unless they are faulty or incorrect.
Where possible, we may offer an exchange or store credit for eligible sale items.
Faulty or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible with:
- Your order number
- A brief description of the issue
- Clear photographs of the item
If the item is confirmed to be faulty or incorrect, Club Tropikai will arrange the exchange or return at no additional cost to you.
Return Shipping
For standard exchanges or change-of-mind returns, customers are responsible for the cost of returning the item to Club Tropikai.
We recommend using a reliable delivery service and keeping your tracking information until the return has been completed.
Hygiene & Condition
As Club Tropikai products are activewear, we cannot accept items that show any signs of having been worn, washed or used.
For hygiene reasons, certain items may not be eligible for return or exchange once opened or worn.
How to Request an Exchange or Return
Please contact the Club Tropikai team on info@clubtropikai.com within 14 days of receiving your order and include your:
Name
Order number
Item(s) you would like to return or exchange
Reason for the return or exchange
Our team will provide you with the next steps and return instructions.
Please do not send items back without contacting us first.
In-Store Exchanges
Online purchases may also be eligible for exchange at our Club Tropikai store, subject to the same conditions above. Please bring your order confirmation or proof of purchase.
Need Help?
If you have any questions about your order, sizing, exchanges or returns, please contact the Club Tropikai team on info@clubtropikai.com and we’ll be happy to assist.